Question 1

What is a TravelGift gift card?

Accepted Answer

The TravelGift gift card is a flexible travel gift that can be redeemed for a selection of travel and experience gift cards available in New Zealand. Instead of choosing one specific brand, the recipient decides which travel gift card best suits their needs.

Question 2

What can I use the TravelGift gift card for?

Accepted Answer

The TravelGift gift card can be redeemed for selected partner gift cards, such as airline, hotel brand, transportation or experience gift cards, depending on availability in New Zealand. The available options are clearly shown on our website at the time of redemption.

Question 3

Can I exchange the TravelGift gift card for cash?

Accepted Answer

No. TravelGift gift cards cannot be exchanged for cash or refunded.

Question 4

How do I redeem my TravelGift gift card?

Accepted Answer

You redeem your TravelGift gift card online by entering your gift card code on the designated redemption platform. There, you can choose one of the available partner gift cards and complete the exchange.

Question 5

Can I use my TravelGift gift card more than once?

Accepted Answer

This depends on the selected partner gift card. In most cases, the full value of the TravelGift gift card is exchanged in one transaction.

Question 6

Can I combine multiple TravelGift gift cards?

Accepted Answer

In most cases, multiple TravelGift gift cards cannot be combined in a single redemption. Please check the instructions on the redemption platform for details.

Question 7

How can I check my TravelGift gift card balance?

Accepted Answer

You can check the remaining balance by entering your gift card code on the redemption platform.

Question 8

How long is my TravelGift gift card valid?

Accepted Answer

The validity period of a TravelGift gift card is stated on the card itself and in the terms of the seller you buy from.

Question 9

What happens if my card expires?

Accepted Answer

After the expiration date, the TravelGift gift card can no longer be redeemed.

Question 10

How can I order a TravelGift gift card?

Accepted Answer

You can order a TravelGift gift card directly through our website. Both physical gift cards and digital gift vouchers are available.

Question 11

When will I receive my digital gift voucher?

Accepted Answer

Digital gift vouchers are usually delivered by email shortly after purchase. If you do not receive the email, please check your spam folder.

Question 12

How long does delivery of a physical gift card take?

Accepted Answer

Delivery times depend on your location and shipping method. Estimated delivery times are shown during checkout.

Question 13

Which payment methods are accepted?

Accepted Answer

Accepted payment methods are shown during checkout and may include credit cards and other local payment options.

Question 14

Can I order TravelGift gift cards for business purposes?

Accepted Answer

Yes. TravelGift gift cards are available for corporate gifting, employee rewards and incentives.

Question 15

Can I request a quote for bulk orders?

Accepted Answer

Yes. For larger orders, you can request a custom quote via our Business page.

Question 16

My gift card code doesn't work. What should I do?

Accepted Answer

Please double-check that the code is entered correctly. If the problem persists, contact our Customer Service team with your order details.

Question 17

I lost my gift card or email. Can it be replaced?

Accepted Answer

Lost or deleted digital vouchers may be reissued after verification. Physical gift cards cannot always be replaced.

Question 18

I did not receive a confirmation email. What should I do?

Accepted Answer

Check your spam folder first. If you still cannot find the email, contact Customer Service and provide your order information.

Question 19

How can I contact customer service?

Accepted Answer

You can reach our Customer Service team via the contact form on our website. We aim to respond within 24–48 hours on business days.

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How to contact us

Contact form

Email support

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Frequently asked questions

1About the TravelGift gift card

2Using & redeeming the gift card

3Balance & validity

4Ordering & delivery

5Business & bulk orders

6Technical issues & support

7Contact & support